DELIVERY CHARGES:
Delivery charges vary according to total order values, as follows:
These charges apply to UK mainland / Northern Ireland deliveries only.
We can also deliver to Southern Ireland and countries within the EU - kindly contact us for further information.
We are very busy at the workshops at the moment; we're also experiencing Covid-related supply issues, therefore dispatch times are a little longer than usual and now vary between 5 working days and 21 working days. Please be assured that we are working hard to fulfil all orders and minimise delays as much as possible.
Our 20cm long logs are currently in very short supply and are therefore suffering significant delays. If you are intending to completely fill your recess from bottom to top, the shorter (10cm long) logs are often ideal to install. If your space to fill is a tall / floor to ceiling alcove or a very large recess, then the 20cm long logs may be more suitable. Please do feel free to email us to discuss your project; you may wish to include a photograph of the recess too.
Products that are completed to order (custom orders/bespoke Colour Mix palettes, Log Wall Art Mosaics, Cattle Skulls and Gilded Logs, for example) can take a little longer.
All orders are dispatched as quickly as possible. The majority of parcels will be dispatched via our (Monday - Friday) 24hour courier service; a signature is required upon delivery (during normal circumstances). We will contact you with tracking information once completed - if you have a safe place for your parcel to be left in case you are out when delivery is attempted, please leave details in the text box provided when you complete the checkout process. If you also include a contact mobile number with your address details, then the courier will be able to text you on the morning of your delivery with an ETA.
Smaller orders (most Skulls / single bundles of Log Tiles for example) are usually dispatched via Royal Mail - we will contact you to advise when your order has been posted.