DELIVERY CHARGES:
Delivery charges vary according to total order values, as follows:
The above charges apply to UK mainland / Northern Ireland deliveries.
* * * CHRISTMAS DELIVERY DETAILS * * *
We are now in the midst of our busiest time of the year! To ensure that your home decor products and unique gifts arrive in time for Christmas, please be aware that the final order date for guaranteed pre-Christmas delivery is now SUNDAY 10th DECEMBER. This applies to all standard products. Custom/made to order/large volume orders generally take longer to complete - if you need your bespoke item in time for the festivities, please do mention this when you contact us initially with your request.
Orders placed after this date are NOT guaranteed to arrive before/on Christmas Eve, although we will do our very best to dispatch all orders in time.
When you place your order, if possible please leave details of a safe place that your parcel can be left (a bin/refuse bin/behind the bins is not acceptable with our couriers) - there is a text box during checkout for you to do so. Please also include a contact mobile number too, in order for the courier to contact you easily regarding your delivery if need be (you will also receive an ETA text on the morning of your delivery).
Most orders will be dispatched via a 24hr Monday-Friday courier service; this is a sign-for service. We will confirm dispatch with an email which will contain your tracking information link. (Small orders, such as one bundle of log wall tiles, may be dispatched via Royal Mail).
We would like to take this opportunity to thank you for your custom during 2023.
We wish you a very Merry Christmas with your loved ones and a Happy New Year!
Rest of the Year:
We aim to dispatch standard decorative Log and Log Wall Tile orders within 2-10 working days (sooner if at all possible). Large volume orders may take longer - we can advise on expected lead times if you would like to contact us.
Products that are made to order (custom orders / Colour Mix palettes, Log Wall Art Mosaics, Cattle Skulls and Gilded Logs, for example) usually take a little longer than our Natural Style Logs and Log Wall Tiles to complete.
Be assured that all orders are dispatched as quickly as possible. The majority of parcels will be dispatched via our (Monday - Friday) 24hour courier service; a signature is required upon delivery (during normal circumstances).* We will contact you with tracking information once completed - if you have a safe place for your parcel to be left in case you are out/at work when delivery is attempted, please leave details in the text box provided as you complete the checkout process.
If you also include a contact mobile number with your address details, the courier will be able to text you on the morning of your delivery with an ETA.
*Smaller orders (some Skulls / single bundles of Log Tiles for example) may be dispatched via Royal Mail - we will contact you to advise when your order has been posted.