DELIVERY CHARGES:
Delivery charges vary according to total order values, as follows:
The above charges apply to UK mainland / Northern Ireland deliveries.
We aim to dispatch standard decorative Log and Log Wall Tile orders within 2-10 working days (sooner if at all possible). Large volume orders may take longer - we can advise on expected lead times if you would like to contact us.
PLEASE NOTE: there will be a slight delay with dispatch of 20cm long logs; these logs are currently being processed through the kilns and will be dispatched as quickly as possible.
Products that are made to order (custom orders / Colour Mix palettes, Log Wall Art Mosaics, Cattle Skulls and Gilded Logs, for example) usually take a little longer than our Natural Style Logs and Log Wall Tiles to complete.
Be assured that all orders are dispatched as quickly as possible. The majority of parcels will be dispatched via our (Monday - Friday) 24hour courier service; a signature is required upon delivery (during normal circumstances).* We will contact you with tracking information once completed.
When you place your order, if possible please leave details of a safe place that your parcel can be left (a bin/refuse bin/behind the bins is not acceptable with our couriers) - there is a text box during checkout for you to do so. Please also include a contact mobile number too, in order for the courier to contact you easily regarding your delivery if need be (you will also receive an ETA text on the morning of your delivery).
If you include a contact mobile number with your address details, the courier will be able to text you on the morning of your delivery with an ETA.
*Smaller orders (some Skulls / single bundles of Log Tiles for example) may be dispatched via Royal Mail - we will contact you to advise when your order has been posted.